Product Support & 90-Day Limited Warranty

Our Quality Promise

At KINETAO, we want every clock you receive to reflect the design, functionality, and presentation represented in our store.

Our collection features artistic table clocks inspired by modern minimalism, sculptural art, and retro-futuristic design. With crescent-shaped flowing supports, asymmetrical floating-look dials, geometric spheres, and high-gloss ceramic-inspired finishes, our clocks combine practical timekeeping with distinctive decorative appeal.

Products are carefully selected and inspected before shipment. If an eligible item arrives damaged or defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer care team will review the situation and work with you toward an appropriate resolution.

90-Day Limited Warranty

Most eligible KINETAO products are covered by a 90-day limited warranty, beginning on the date the order is delivered.

The warranty is intended to cover qualifying manufacturing defects or functional problems that arise during normal and intended use.

Depending on the product, the nature of the issue, and available inventory, an appropriate solution may include:

• A replacement product

• A replacement component or accessory, where available

• Store credit

• A refund, where appropriate

The resolution offered will depend on the individual circumstances of the warranty claim and the applicable consumer protection requirements.

What the Warranty May Cover

Manufacturing Defects

Qualifying defects in materials, construction, or workmanship that affect the product's normal intended use.

This may include manufacturing-related problems with the clock's housing, structural support, dial assembly, or other supplied components.

Clock Mechanism & Timekeeping Issues

For eligible clocks, the warranty may cover qualifying manufacturing-related problems affecting normal timekeeping or the operation of the clock mechanism.

Examples may include an unexpected functional failure or a mechanism-related issue that occurs during normal intended use and is not caused by misuse, improper installation, or external damage.

Coverage depends on the specific product design and its operating requirements.

Structural Manufacturing Issues

Problems affecting the construction or functionality of the product that were not caused by accidental impact, dropping, misuse, excessive force, improper cleaning, unauthorized modification, or inappropriate handling.

For sculptural designs featuring crescent-shaped supports, asymmetrical dials, and geometric decorative elements, qualifying manufacturing defects affecting structural integrity may be reviewed under this warranty.

Surface Finish & Decorative Defects

Qualifying manufacturing defects affecting the product's intended finish or appearance may be considered for warranty assistance.

This may include significant finish defects or manufacturing-related damage to decorative components that materially affect the product's intended presentation.

Minor variations in color, gloss, texture, or surface appearance that are consistent with the product's design and manufacturing process are generally not considered defects.

Products Damaged Upon Arrival

Products that arrive cracked, chipped, broken, damaged, incomplete, or otherwise unusable as a result of transportation or handling may also qualify for an appropriate resolution.

Please contact us promptly after delivery and provide photographs of the affected product and its packaging so our team can review the situation.

What the Warranty Does Not Cover

The limited warranty generally does not cover problems resulting from:

• Accidental drops, impacts, chips, cracks, or breakage

• Improper handling or storage

• Misuse or use outside the product's intended purpose

• Unauthorized disassembly, repair, modification, or alteration

• Damage caused by unsuitable cleaning or maintenance methods

• Damage resulting from liquids, moisture, or environmental conditions contrary to the product's instructions

• Damage caused by unsuitable heat or extreme environmental conditions

• Normal wear and tear

• Cosmetic changes resulting from ordinary use

• Damage caused by incorrect installation or setup, where applicable

• Battery depletion or replacement needs, where applicable

• Loss or theft

• Damage occurring after the applicable warranty period

Minor differences in color, finish, gloss, texture, shape, surface appearance, or decorative details are generally not considered defects when they do not materially affect the product's normal use.

For artistic products with sculptural forms and high-gloss ceramic-inspired finishes, small variations between individual pieces or production batches may occur as part of normal manufacturing.

This exclusion does not apply to defects or damage that are covered by applicable consumer protection law.

Damaged, Defective or Incomplete Products

If your KINETAO order arrives damaged, defective, or missing an included component, please contact us as soon as reasonably possible after delivery.

To help us assess the issue efficiently, please provide:

• Your order number

• Your full name and email address

• A short explanation of the problem

• Clear photographs or a short video showing the issue

• Photographs of the packaging if the product was damaged during transportation

For clocks featuring crescent-shaped supports, asymmetrical dials, geometric spheres, glossy surfaces, or other sculptural details, please make sure the affected area is clearly visible in your photographs.

If the issue concerns timekeeping or another functional feature, a short video or additional description may help us understand the problem.

Keep the product and its original packaging until our customer care team has reviewed your request.

How to Submit a Warranty Claim

To request warranty assistance, contact:

service@kinetao.com

Please include your order number together with relevant photographs or videos.

Our customer care team normally aims to review and respond to enquiries within 24–48 business hours (1–2 business days).

We may request additional photographs, videos, product information, or other reasonable details when necessary to determine the nature of the issue and applicable warranty coverage.

Please do not discard the affected product or arrange an unauthorized repair before contacting us, as doing so may make it more difficult to assess the original issue.

Replacement Products

When a replacement is approved, we will make reasonable efforts to provide the same product.

If the original design is no longer available, we may offer:

• A comparable replacement

• Store credit

• Another appropriate resolution

Replacement options depend on current inventory and product availability.

Any approved remedy will be handled in accordance with applicable consumer protection requirements.

Refunds Under Warranty

Approval of a warranty claim does not automatically mean that a cash refund will be issued.

Refund eligibility depends on the circumstances of the claim, our applicable Return & Refund Policy, and any mandatory rights available under applicable law.

When a refund is approved, it will generally be returned to the original payment method.

After the refund is issued, additional processing time may be required by your bank, card issuer, or payment provider.

Nothing in this section limits any refund or other remedy required by applicable consumer protection law.

Returns and Warranty Coverage

Our Return & Refund Policy and Limited Warranty serve different purposes.

The Return & Refund Policy applies when an eligible customer wishes to return a purchase within the applicable return period.

The 90-Day Limited Warranty applies to eligible manufacturing defects and qualifying product-related problems that arise during the warranty period.

Please refer to our Return & Refund Policy for complete information regarding return eligibility, procedures, and refunds.

Where applicable law provides additional rights or remedies, those rights remain unaffected by this policy.

Products Damaged During Shipping

If the shipping package appears damaged when it arrives, we recommend photographing it before opening.

If the clock or another product inside has also been damaged, please provide photographs showing:

• The outer shipping package

• The shipping label

• The damaged product

• The affected structural or decorative components

• Internal protective packaging

• Any broken or damaged parts

Please keep the packaging and damaged product while your request is being reviewed.

These materials can help our customer care team evaluate the circumstances more efficiently and determine an appropriate resolution.

Caring for Your KINETAO Products

Appropriate care can help preserve the appearance, condition, and functionality of your clock.

We recommend:

• Following all product-specific care instructions

• Using each product only for its intended purpose

• Placing the clock on a stable, level surface

• Handling sculptural supports and decorative elements carefully

• Avoiding unnecessary pressure on the dial, supports, or geometric components

• Keeping high-gloss surfaces clean with suitable, non-abrasive materials

• Avoiding harsh chemicals and abrasive cleaning tools unless expressly permitted

• Keeping the product away from liquids and excessive moisture unless the product is specifically designed for such conditions

• Avoiding unsuitable heat, direct environmental exposure, or extreme temperature changes

• Following the supplied instructions for batteries, power sources, or clock mechanisms, where applicable

• Storing the product securely when not in use

If a product page does not specifically state that an item is water-resistant, waterproof, or suitable for a particular environmental condition, customers should not assume that it is.

Likewise, operating requirements may differ between clock models. Please refer to the instructions supplied with your specific product.

Improper use, cleaning, installation, handling, or maintenance may affect warranty eligibility where the issue results from such actions.

Product-Specific Considerations

KINETAO offers artistic table clocks that combine modern minimalism, sculptural forms, and retro-futuristic design.

Our designs may feature:

• Crescent-shaped flowing supports

• Asymmetrical floating-look clock dials

• Geometric spherical decorative elements

• High-gloss ceramic-inspired surfaces

• Retro-inspired colors, including cream white, olive green, terracotta red, and amber yellow

• Distinctive structural and decorative compositions

Because individual designs can differ in construction, materials, mechanisms, finishes, and operating requirements, warranty assessments may take the specific characteristics of the product into account.

For example, a sculptural clock may require an assessment of its support structure or decorative components, while a timekeeping issue may require additional information about the clock mechanism and its operation.

Please include the product name or product link when contacting us so we can review the relevant specifications.

Consumer Rights

This limited warranty is provided in addition to any statutory consumer rights available under applicable law.

Nothing in this warranty policy is intended to exclude, restrict, or replace rights or remedies that cannot legally be excluded or restricted.

Where applicable consumer protection law provides additional or greater rights, those legal protections will continue to apply.

Company Information

Brand: KINETAO
Website: kinetao.com

Legal Entity:
Xuchang Aotong Network Technology Co., Ltd.

Registered Address:
Room 605, 6th Floor, Building 1, Xuchang International Hair Products Trading Market, No. 88 Changsheng Road, Jian'an District, Xuchang City, Henan Province 461100, China

Unified Social Credit Code:
91411023MAE9M1YQ2D

Customer Support Email:
service@kinetao.com

KINETAO.com is owned and operated by Xuchang Aotong Network Technology Co., Ltd. The company manages the online store, customer service, order coordination, and related e-commerce activities.

Contact Us

For questions about product support, warranty coverage, damaged products, or an existing warranty claim, please contact:

Customer Support Email:
service@kinetao.com

Our team aims to respond to customer enquiries within 24–48 business hours (1–2 business days).

When contacting us about an existing purchase, please include your order number and the email address used at checkout whenever possible.

KINETAO — Thoughtful Design, Everyday Quality.