Contact Us
Contact KINETAO
Welcome to KINETAO.
We want every stage of your shopping experience to feel simple, clear, and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is here to help.
KINETAO brings together sculptural table clocks that combine practical timekeeping with artistic form, distinctive colors, and retro-futuristic design. From crescent-shaped flowing supports and asymmetrical floating dials to geometric spheres and high-gloss ceramic-inspired finishes, our designs are created to bring character to everyday interiors.
For questions about our clocks, product details, care instructions, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please contact us using the official information below.
1. Email Customer Care
Email: service@kinetao.com
We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).
If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.
For product or after-sales enquiries, it is helpful to provide:
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Product name or product link
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Order number, where applicable
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A short explanation of your question or issue
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Clear photographs, when relevant
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A brief video if the issue concerns the clock's appearance, dial, support structure, geometric decorative elements, surface finish, or timekeeping function
Providing complete information from the beginning can help us review your request more efficiently.
2. Customer Service Hours
Support Email:
service@kinetao.com
Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Enquiries received outside these hours will be reviewed during the next available business period.
Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.
3. Order, Delivery & After-Sales Assistance
Our customer care team can provide assistance with:
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Order status and tracking information
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Shipping and delivery questions
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Table clock specifications and product details
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Clock setup and general care guidance
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Damaged, defective, incorrect, or incomplete orders
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Returns and other after-sales matters
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Product dimensions, materials, finishes, and design features
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Questions about timekeeping and product functionality
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Business, bulk-order, and wholesale enquiries
When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.
If a clock arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide clear photographs showing the item and its packaging. If the issue concerns a particular component or function, photographs or a short video may also help our team understand the situation.
We will review the information provided and assist you according to our applicable return, refund, and after-sales policies.
4. Clock & Product Support
KINETAO curates artistic table clocks inspired by modern minimalism, sculptural art, and retro-futuristic design.
Our designs feature flowing crescent-shaped supports, asymmetrical floating-look dials, geometric spheres, and high-gloss ceramic-inspired surfaces. A distinctive palette of cream white, olive green, terracotta red, and amber yellow brings together vintage-inspired warmth and contemporary visual expression.
Our collection is designed to combine everyday timekeeping with decorative appeal, making each clock a distinctive accent for desks, bedside tables, bookshelves, consoles, and living spaces.
If you need assistance with a KINETAO product, we can help with questions concerning:
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Clock dimensions and product specifications
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Materials and surface finishes
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Clock dials, supports, and geometric decorative elements
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Colors, finishes, and product variations
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Setup and general product care
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Timekeeping functionality and operation
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Included components and accessories
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Recommended placement and everyday use
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General product information
Specifications, materials, included components, and operating requirements may vary by model. Please include the product name or product link when contacting us so we can provide the most relevant information.
For products with specific care or operating requirements, please refer to the instructions supplied with the item or contact our customer care team for guidance.
5. Business & Wholesale Enquiries
KINETAO welcomes enquiries from retailers, distributors, interior design businesses, home décor stores, gift retailers, commercial purchasers, and other potential partners.
For wholesale, distribution, bulk orders, or other commercial opportunities, please contact:
To help us identify your request, you may use one of the following email subjects:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
Where possible, please include your company name, target market, anticipated order quantity, and a brief description of your business or proposed collaboration.
Our team will review your enquiry and respond when further information or follow-up is appropriate.
6. Company Information
Brand: KINETAO
Website: kinetao.com
Legal Entity:
Xuchang Aotong Network Technology Co., Ltd.
Registered Address:
Room 605, 6th Floor, Building 1, Xuchang International Hair Products Trading Market, No. 88 Changsheng Road, Jian'an District, Xuchang City, Henan Province 461100, China
Unified Social Credit Code:
91411023MAE9M1YQ2D
Customer Support Email:
service@kinetao.com
Business Contact:
For business consultation and commercial enquiries, please contact our team through the official customer support email.
KINETAO.com is owned and operated by Xuchang Aotong Network Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.
Through international commerce and cross-border logistics networks, we make KINETAO products available to customers in different markets while working to provide clear communication, helpful support, and a straightforward shopping experience.
How We Can Help
From choosing a sculptural clock that complements your interior to receiving and caring for your purchase, we want your experience with KINETAO to remain clear, convenient, and reassuring.
Whether you need help with a product question, an existing order, shipping information, or after-sales assistance, our team is here to help.
Whenever you need assistance, contact us at:
Thank you for choosing KINETAO.